Homeowner Guide

Congratulations on your decision to purchase a new home from Destination Homes. We share your excitement about your new residence and look forward to having you work with us to build your home.

The Destination Homes Homeowner Guide has been designed to assist you during and after the purchase of your home. The information presented here will answer many questions and prepare you for each step of the new home experience, making the home-buying process more enjoyable.

In addition to guiding you through the process of purchasing and building, this guide provides a section called Caring for Your Home. This information covers essential maintenance guidelines and a description of the limited warranty program that comes with your new home.

If you need clarification or additional details about any topic discussed, please give us a call. We are delighted to welcome you as part of the Destination Homes family and are always ready to serve you.

• Use and Maintenance Guidelines—introduction to the maintenance information in this guide
• Two Year Limited Warranty Guidelines—an introduction to the criteria we use to screen two year limited warranty items
• Warranty Service Requests—information about handling emergencies or appliance issues, standard warranty visits and interim items; inspection, repair, and access
• Warranty Repairs—decisions and scheduling, details about working in your home, completion times, and missed appointments
• Warranty Visit Details—we plan to visit your home on your behalf, to confirm that it is performing to the standards we promised
• Sample Warranty Visit Agenda—although each community is slightly different, the sample agenda illustrates the level of detail we will check in your home
• Air Conditioning through Wood Trim—an alphabetical list of the items in your home, including maintenance hints, warranty criteria, and troubleshooting tips where applicable
• Home Care Supplies—create a shopping list of tools and supplies you will need to care for your home
• Maintenance Schedule—a place to make notes about routine maintenance tasks and plan your schedule
• Additional Warranty Coverage—in addition to the one year warranty, your home comes with other types of warranties
• Appliance Service—a worksheet where you can record serial and model numbers along with manufacturer service phone numbers

Thank you for your Destination Homes purchase. We truly appreciate each opportunity we have to build someone a home. We look forward to working with each homebuyer during the construction process and also during homeownership.

Remember that you will be receiving surveys about your home and your building experience with us. We greatly appreciate that feedback.

Our greatest compliment received is being recommended to friends and family by our homeowners. Contact your sales consultant to learn more about the details of our referral program.

Thank you for taking the time to review the information and materials in this guide. We hope that you have found the given information useful. Our commitment to meeting the expectations that we set for our homeowners is of utmost importance to us, and it requires work from each party involved. We hope we’ve been able to meet or exceed your expectations up to this point.